Your questions answered about telehealth!

What is telehealth?

The International Organisation for Standardisation defines Telehealth as the ‘use of telecommunication techniques for the purpose of providing telemedicine, medical education, and health education over a distance’. In simple terms, telehealth is providing health care treatment and services through devises such as computers, laptops, phones and iPad.


Am I a candidate for telehealth?

Currently with the situation of COVID-19 restrictions are changing daily. We are still able to complete safe face to face services, however if you are high risk (elderly, have other comorbidities, are unwell, have recently been overseas or have been in contact with a confirmed case of Corona virus) or there are other factors (you live rurally, you have children off school and cannot find time to leave the house etc) you are certainly a candidate for telehealth. During your initial assessment with your treating AEP, let them know your circumstances and we can tailor a treatment plan to suit your injury and current life situation. In the circumstance we go into lockdown, all patients will be a candidate for Telehealth.


How does it work?

From our end, all we need is your email address. Once we have established a suitable appointment time, we will send you an email with link. All you require is internet access and a device that can access your emails. From here, all you need to do is click the link and follow a few easy prompts. Our consultants can either show this to you at the end of a supervised exercise consult or if you are a new patient we can call you prior to your appointment to talk you through the prompts if you are unsure. And Voila! We are live and ready to complete your consult.


What should I expect from a Telehealth exercise service?

The exact same thing as a normal gym-based session! During a telehealth conference, your friendly AEP will be able to get your prescribed stretches and exercises up on the screen and talk you through technique as well as demonstrate each exercise as we usually would face to face. You will go through and complete all of the exercises on your programme as usual, with self-managing equipment your AEP has sourced for you or other creative household items we have created to suit your job role and injury.


For more information regarding exercise rehabilitation or telehealth services, please contact us on or 9244 5580.

Tayla O’Halloran (B.Sc. – Exercise Physiology)

Workers Compensation Specialist