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Communication

February 17, 2022

Communication can be many things; however, it is based on the process of using words, sounds, signs or behaviours to express ideas, thoughts or feelings and exchange information. Verbal communication relates to anything relating to speaking with others and has been affected most recently due to mask mandates. It is key for maintaining successful relationships, building productivity, reduce errors which facilitates things to run smoother.  Luckily, communication is not solely dependent on verbal exchanges. There are four other aspects towards communication which need to now be enhanced and utilised as we adapt to the new way of living. These four additional aspects towards communication include.


Non-verbal communication, which relates to facial expressions, posture, eye contact, hand movements, and touch. These all have a major affect on how the information shared is processed via the other person.

  1. Written communication, can be done via email, a memo, report, Facebook post, a contract, etc. The goal of written communication is to transfer communication in a clear and concise manner, so misinterpretation of a message is minimal.
  2. Listening, initially this does not seem to fit into the term communication very comfortable, however, active listening is one of the most important concepts behind communication.
  3. Visual communication has skyrocketed in recent years. This includes things like videos, images, Facebook memes, pamphlets, etc.


We are constantly communicating each day, even though we may not be talking we are expressing body image, listening or on our phones looking through images. It is important to recognise how we present ourselves especially now that our senses have heightened due to mask mandates, we are becoming more sensitive to the way people are presenting themselves.


Overall, five ways we can communicate more effectively include.

  • Be an engaged listener
  • Express yourself
  • Pay attention to non-verbal signs
  • Control your emotions, and
  • Make intentional language choices


So where does this fit into the life of an Absolute Balance Consultant? Understanding there is more to communication than just verbal is vital for the effective delivery of information. Effective communication in all forms increases engagement, provides clarity and direction, prevents and resolves problems, builds trust, improves team building and most importantly increases engagement. Overall, we can all benefit from learning and understanding how to communicate best with others, whether it is verbal, non-verbal, written, visual or just actively listening. It can benefit not only ourselves, however, the people around us as well.

 

Olivia Skalko

Workers Compensation Specialist

Exercise Rehabilitation Services ‑ WA

     

 




References

Module 2: Effective Communication Techniques. Carer Gateway. Australian Government. Retrieved from: https://media.healthdirect.org.au/publications/CarerGateway_Resource_02_Effective_communication_techniques_v03.pdf

Effective Communication. HelpGuide. Retrieved from: https://www.helpguide.org/articles/relationships-communication/effective-communication.htm#:~:text=Effective%20communication%20is%20about%20more,and%20intentions%20behind%20the%20information.&text=Effective%20communication%20sounds%20like%20it,with%20others%20something%20goes%20astray.

9 Effective Communication Skills. Habits for wellbeing. Retrieved from: https://www.habitsforwellbeing.com/9-effective-communication-skills/

 

       


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